Terms of Service

These Terms apply to use of the Tradelynx website, applications, APIs, dashboards, public pages, messaging tools, booking tools, property-history products, trader onboarding flows, and related services.

They reflect the product flows currently implemented in the platform, including customer/trader messaging, telephony-assisted workflows, property-history access products, public trader profiles, LabourLynx workflows, enterprise panels, and API access.

Tradelynx Limited ("Tradelynx", "we", "us", "our") operates a technology platform for property-work coordination. Tradelynx is registered in England and Wales with registered office at 2 Hayling Close, Fareham, Hampshire, PO14 3AE.

Tradelynx helps customers, traders, and enterprise users coordinate property-work enquiries, routing, messaging, scheduling, telephony-assisted workflows, compliance/verification processes, support, and record-keeping.

Unless we expressly state otherwise in a separate written agreement, Tradelynx is not the contractor carrying out the trade work itself. The underlying work contract is generally between the party commissioning the work and the trader or service provider performing it.

You must be at least 18 years old and legally able to use the service you are signing up for. You must provide accurate information and keep your account, login code, and authentication details secure.

Tradelynx supports sign-in and account recovery using email links, one-time codes, SMS, and in some cases automated phone-call delivery. If you request those methods, you are responsible for access to the relevant email account or phone number.

Customers may submit enquiries, manage jobs, send messages, upload photos/files, view property-related records, and use support features where offered.

Customers must provide accurate information about the property, issue, urgency, access, pets, safety, and schedule.

Customers must not submit unlawful, abusive, fraudulent, or misleading requests, and must not use Tradelynx to harass traders, evade restrictions, or circumvent platform rules.

Traders must provide accurate business, location, and contact information and keep licences, insurance, qualifications, certifications, and verification records up to date where required for their services.

Tradelynx may require trader verification, document review, or manual review before certain platform features are enabled. We may also suspend or limit trader access where safety, fraud, compliance, or payment issues arise.

Traders are responsible for the quality, legality, pricing, insurance, health and safety, and delivery of their work. Tradelynx does not guarantee lead volume, acceptance rates, or earnings.

Tradelynx provides in-platform messaging, file sharing, notifications, and some telephony-assisted workflows so users can coordinate work with a clear record.

Users must not use the service to share unlawful, threatening, discriminatory, abusive, fraudulent, or otherwise prohibited content. Users must also not attempt to bypass any contact-sharing or pre-acceptance restrictions that apply in the relevant workflow.

Tradelynx may apply automated and manual moderation controls to messages, attachments, filenames, public-profile content, and other communications to reduce off-platform bypass, abuse, or safety issues.

Tradelynx may provide appointment cards, proposals, booking records, ETA/arrival updates, telephony routing, masked or operational call tools, and call/SMS notifications. These tools are part of the platform workflow and record-keeping service.

Unless expressly stated otherwise, telephony and messaging tools do not make Tradelynx a party to the underlying work contract and do not transfer liability for performance of the work itself to Tradelynx.

Tradelynx uses operational rules, matching logic, trust/eligibility checks, location data, service preferences, availability data, and related signals to decide how enquiries, offers, and tasks are routed or prioritised.

We may change those rules over time to improve quality, trust, fraud prevention, fairness, platform performance, enterprise operations, or customer experience. Routing and ranking outputs do not guarantee selection, acceptance, or work volume.

Tradelynx currently operates its commercial model on the basis reflected in the platform, including the charge-on-offer model where applicable. These Terms do not remove or alter that commercial model.

Some products are one-off purchases and some are recurring subscriptions or plan-based services. These can include trader products, panel subscriptions, property-history subscriptions, report entitlements, and similar platform services.

Stripe or another configured payment provider may be used to process payments, subscriptions, billing-portal actions, and refunds. Full card details are handled by the payment provider rather than stored directly by Tradelynx.

Tradelynx offers property-history and property-record products that may include searchable property records, property timelines, maintenance/work entries, owner verification, report purchases, subscription access, and access logs.

Access is controlled by account type, entitlement, owner verification, enterprise permissions, and platform rules. Property-history outputs are informational records, not legal title records, valuations, surveys, insurance decisions, or guarantees that every property event has been captured.

We may redact, suppress, gate, or limit property-history information for privacy, safety, legal, quality, or entitlement reasons.

Tradelynx may publish public trader listing pages and public trader profile pages. Traders who enable or accept public-profile publication agree that approved public profile fields may be displayed on indexable pages.

Tradelynx may moderate, edit, suspend, or remove public profile content where needed for safety, quality, privacy, anti-bypass enforcement, legal compliance, or platform policy reasons.

LabourLynx supports temporary labour and support-worker matching. Tradelynx is not the employer, payroll provider, or principal contractor for those engagements unless a separate written contract says otherwise.

Users of LabourLynx remain responsible for:

• agreeing commercial terms directly
• checking competence, right to work, qualifications, and suitability
• meeting site, supervision, health and safety, and insurance obligations
• making all required legal and payroll arrangements

Tradelynx may provide enterprise dashboards, panel workflows, organisation accounts, webhook endpoints, and API access to estate agents, property managers, insurers, lenders, and similar organisations.

Enterprise users must only access records they are authorised to access and must not export, disclose, or reuse data beyond the permissions, entitlements, or contractual scope granted to them.

API keys, webhook secrets, and similar credentials must be kept secure. The recipient organisation is responsible for all activity performed with its credentials until they are revoked or rotated.

Tradelynx may allow reviews, private feedback, disputes, complaints, and support tickets. Review and dispute records may be moderated, flagged, reinstated, or restricted by Tradelynx where needed for safety, evidence, fairness, or legal reasons.

Tradelynx may record dispute states, admin actions, and timeline events for audit and support purposes. Unless a separate written agreement says otherwise, Tradelynx does not act as an adjudicator of the underlying commercial dispute between users.

You must not:

• use Tradelynx for unlawful, abusive, or fraudulent purposes
• attempt to scrape or bulk-extract platform data without permission
• circumvent access controls, moderation, or rate limits
• upload malicious files or prohibited content
• misrepresent identity, qualifications, insurance, ownership, or authority

Tradelynx may suspend, restrict, or terminate access where we reasonably believe these Terms, platform rules, or applicable law have been breached, or where this is necessary for safety, fraud prevention, compliance, payment, verification, or security reasons.

Our handling of personal data is explained in our Privacy Notice and our Data Retention Schedule. Those documents form part of the overall framework governing how Tradelynx operates.

Tradelynx provides the platform on an "as available" basis to the fullest extent permitted by law. We do not guarantee uninterrupted service, that every enquiry will be matched, or that every user or work record will be error-free.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We may update these Terms from time to time. If a change is material, we will take reasonable steps to notify users through the platform, by email, or by another appropriate method.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise.

Contact: support@tradelynx.co.uk or Tradelynx Limited, 2 Hayling Close, Fareham, Hampshire, PO14 3AE.